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Category Archive for: ‘Support’

Support site update

We are in the process of updating, changing, adapting and improving how our support site works.


The site has been updated as you can see above, and we want to streamline how support works, answers questions, helps in general etc.

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Angry Database Server!

GRRRR!!!!!

One of the main database backend servers has decided to start toasting its memory chips. This is a “Bad Thing” and we have a group of highly trained memory-chip replacers working on replacing the faulty memory. We unfortunately haven’t been able to get an estimated time for the fix out of them so far.

Sorry for any inconvenience!

Below is a picture of a German night patrol on MC. I thought it was more interesting to look at than a picture of a broken memory chip

Night patrol on MC

 

Support is growing!

Hi all!

With the increased number of players and in preparations for the open beta, the demand for more support is on the rise. I have therefore over the last couple of weeks been in the field looking for more medics to join the field hospital, and I am happy to introduce our newest field medics to you. Please assist me in giving Reto.Gargamel and Reto.Hanzyl a warm welcome!

The support team is now an astounding number of 4 geeky gamer nerds and we are here to help you the best way we can!

reto-support3

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What happens behind the curtains in support?

blog_support_01 So this is what you normally see as the support center, but what happens when you have submitted your ticket?

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Player reporting and Panda’s

The amount of players is increasing fast, lots of new faces (well, names) are seen online every day and while most are kind, helpful and fun to play with, sometimes tempers flare and complaints, and player reports, fly. I have decided to write a bit about player reporting and the current challenges we are facing in the area – and what you can do to help us.

panda1  These pandas are not violating Terms of Service

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What are you waiting for soldier? We need heroes on the battlefield and generals to lead them!