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All Posts Tagged Tag: ‘support’

Support site update

We are in the process of updating, changing, adapting and improving how our support site works.


The site has been updated as you can see above, and we want to streamline how support works, answers questions, helps in general etc.

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Support is growing!

Hi all!

With the increased number of players and in preparations for the open beta, the demand for more support is on the rise. I have therefore over the last couple of weeks been in the field looking for more medics to join the field hospital, and I am happy to introduce our newest field medics to you. Please assist me in giving Reto.Gargamel and Reto.Hanzyl a warm welcome!

The support team is now an astounding number of 4 geeky gamer nerds and we are here to help you the best way we can!

reto-support3

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Reto-Moto is looking for more supporters!

We are currently looking for supporters who are able to work part-time to full-time depending on the workload. The job will be located in Copenhagen (speaking Danish is not a requirement).

About Reto-Moto

Reto-Moto was founded in 1997 and quickly transformed into IO Interactive, which went on to release Hitman and Freedom Fighters. In 2004 IO Interactive was sold to Eidos, however the founding members of Reto-Moto left Eidos and reformed their old company in 2007, bringing in some of the core developers from IO Interactive to work on Heroes & Generals: http://www.heroesandgenerals.com/

Working at Reto-Moto

You’ll be part of a highly motivated team of about 30 people where individuals recognize responsibility for their own tasks as well as those shared in common. We work in an informal environment with plenty of room for ideas. Our offices in Copenhagen, Denmark are located in the center of the city. Our game Heroes & Generals takes place in second World War II and is an FPS game complemented by a strategic part.

The job as supporter

It will be your task to help our users in need, with anything from technical support, billing concerns, inventory management and bug reporting.
All support is handled by tickets and live support in writing.
Ad Hoc tasks may occur.

Qualifications

  • Experience with written customer service.
  • You must have above average English language skills both written and spoken.
  • A plus, but not a requirement, is other language skills (German, Polish, Russian, French).
  • You have insight in the gaming industry and are probably a “gamer” yourself.
  • Basic insight in computer hardware, software and network.

Professional profile

  • The capability of reading between the lines and understanding our customers concerns, even when their ability to formulate themselves are low.
  • The ability to keep a cool head in pressured times.
  • Have a high level of patience towards the customers.

Personal profile

  • Flexible in terms of taking extra work hours when it is needed.
  • Value a social work place, where humor is on the agenda.
  • Accountable.

 

If interested, please mark you application “supporter” and send your application and résumé to [email protected] by the 21th of January 2013.
Interviews will be held as applications are received.

If you have any further questions regarding the position, feel free to write to us using the mentioned email-address.

What are you waiting for soldier? We need heroes on the battlefield and generals to lead them!