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My name is Hans-Henrik and my H&G name is Reto.hansg. It’s my responsibility to setup, maintenance and monitor the gameservers, and if they crash, I also get them on their feet again. I have been working as IT-dude in about 20 years now, as system administrator on windows and unix (mostly linux systems).
It is critical to the game that the network is running fast and that we don’t have network delay on the routers in the network to you. So when we order new servers we need to test the stability and the hosting providers network speed to check that it will deliver as planned. I really love this task as I get to talk with some really nice hosting providers all over the world. This gives me the chance to do all kinds of interesting network stuff and I get to see what internet quality we can get in different countries.
The network quality is not great with all hosting providers. We had some issues a while ago with one provider, where we experienced many network errors to the US internet, but the hosting provider managed to fix the problem for us. This sometimes happens, so some of the issues you might experience with bad connection or lag might sometimes be a bit out of our hands, as we currently don’t have our own hosting center. But we do everything we can to make sure that the hosting providers are delivering a high quality service. For example, we use a tool called Nagios to monitor the servers, and to check that the gameservers are running as fast and stable as possible.
I’m currently working on symbols for Assault Team Insignias, and I thought that I would give you a glimse of what i’ve done so far (it’s still work in progress though).
But the thing is, that I am starting to run out of ideas of what else to make, so I was wondering if any of you fine Heroes & Generals players would help me by giving suggestions for other symbols?
If you don’t have a clue about what I’m talking about, then it’s a feature we’re working on, where Assault Team owners can make logos for their Assault Teams. Take a look at this demo, and try to change the “Charge” in the demo – then you’ll see what the symbols will be used for. ;)
EDIT 16th of August: I’ve just tried out some of your suggestions – what do you think about this?:
The server stress test Yesterday was quite successfull in the sense that the servers didn’t crash, even though we had more than 800 players logged in at the same time. In total we had more than 2000 players who successfully logged in from 18.00- 22.00 UTC, and right now, hundreds of players are logged in and are playing.
This is in fact our first “successfull” server stress test, but even though the backend system didn’t roll over and die, we still found a bunch of smaller issues that we of course need to solve.
A huge welcome goes out to new players and a heartfelt “Thank You!” to all the veteran players who assisted and guided our new brothers in arms!
Heroes & Generals – Beta Videolog 3: Crace & Dietl showing character ranks, mission lobby and a preview of an upcoming single-player mission.
This videolog shows some of the features of the latest ‘Crace & Dietl’ update. The features highlighted in this Videolog are:
- Character ranks and XP
- Multiple seatings in vehicles
- Mission lobby
- Preview of an upcoming Single-Player mission type
- Support the development: Buy Warbonds!
We need more recruits! 8000 Beta-keys has just been sent by email, and we’ve also sent a “reminder-mail” to those who hasn’t activated their key during the Alpha-phase.
And remember to join our Server Stress Test Today at 18.00 UTC!
It can take up to a few hours for a mail to find it’s way, so remember to check again later today and also check your junk/spam folder.
And don’t panic if you haven’t received a key this time – We’ll soon send more keys!
See you on the Battlefield!
Once again: If you don’t have time for playing, but still are near a computer at 18.00 UTC – please just log in.
We have a new server stress test Today (Monday the 13th of August), where we test how many users can be logged in at the same time. Access to the servers is closed until the test starts, but the servers will remain open after… well, unless you succeed in crashing the servers. ;)
If you try to log in before the test starts you will see a count-down to when the servers opens and if you can’t log in today due to the stress test, then please try again tomorrow.
The servers opens today at:
|PDT||EDT||CEST||UTC / GMT|
|Monday the 13th of August
||11:00 am||2:00 pm||20:00||18:00|
PDT = Pacific Daylight Time (US westcoast summertime)
EDT = Eastern Daylight Time (US eastcoast summertime)
CEST = Central European Summer Time (Central europe summertime)
UTC = Coordinated Universal Time (Server time) / GMT = Greenwich Mean Time
One of the areas we focuse on now is to increase the amount of users our servers can handle at once. This goes for both the action servers (currently limited to 24 people per battle) and the strategy game servers. This post is about the strategy servers.
Of course, we design, build and program the servers, to handle high numbers of players at once. But there will be bugs and unexpected bottlenecks, so we run some internal simulations of lots of people, to test if everything is ok. But no simulation is as good as the real thing, which is why we also run load tests with the players from time to time.
The idea behind the load tests is to get enough people on to get at least one of the servers into trouble. The tests tell us 2 important things:
1) How many people we can handle currently
2) What we need to fix in order to increase that number
In order to maximize the amount of people coming in, we close the servers for about 24 hours leading up to the test, and send out a bunch of new beta keys.
The tests involves a lot more people than are usually on, so they are usually quite chaotic and the servers are less than perfectly stable. The chat channels are burning with questions from new players (and old), while we on the dev team are focused on the performance data coming from the servers. Stressful as it is, i still think it is fun to be part of.
Last time we had a load test was about two months ago. When we reached 300 users, one of the servers started showing problems and at 600 it had all but given up, and we stopped the test (it was the server that handles statistics about everybody’s kills, deaths, captures, favorite weapons etc.). The good news is that all the other servers seemed to be coping just fine. Since the last test, we have been working on fixing that issue, and we are almost ready for another test. Thanks to everyone who joined!
See you soon for another test.
The Dietl build went up last Friday, and we’ve been fixing a few bugs this past week. It was mainly bugs related to the refactored Ribbons/Combat Badges and player rank system, and we believe (fingers crossed) that we have now fixed the most grave bugs related to this.
Some of you might have noticed that some Ribbons and Combat Badges have disappeared or changed, and this is because some of them were awarded wrongfully due to bugs in the backend-system.
You should also be aware, that when you log in you might not see any Ribbons or Combat Badges at all, but after completing one mission, all stats will be re-calculated and the correct Ribbons and Combat Badges will be displayed. This re-calculation only needs to be done once, so it will not happen everytime you log in.
SO… when do we send more keys???
Well, if the Dietl build with all its hotfixes behaves nicely and doesn’t bite, we’ll do a stress-test in the beginning of next week… Including sending 8000 new Beta-keys!
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