NEWS

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Intelligence Bulletin Vol 2 * No 20

intelligencebulletingvol02no20 There is a new build on the way to the live server, and we expect it to be up in the beginning of next week. We have started naming our builds so it’s easier for both you and us to communicate about the various builds throughout the development phase, so the name for the next build is ‘Bradley’.

Some of the new things in Bradley includes a reworked weapon modification system and a slightly modified character system, which means that we need to reset the servers and the player stats, because the old system and the new one aren’t compatible.

However, all gold bought with ‘real money’ + gold earned from War Bonds are refunded as gold, and all War Bonds remains intact.

One of the other new things in the Bradley build is a fix for the dreaded ‘Disk Cleanup bug‘. Our two community-members mouseofpain and Wolf.Ferber discovered that Microsoft’s Disk Cleanup tool corrupted their Windows installation after installing Heroes & Generals. After a lot of research we discovered that the Disk Cleanup tool starts erasing the wrong files if it encounters a full-file-path longer than 260 characters in the %temp% folder. And as we install Heroes & Generals in the %temp% folder and some of our files have long names and paths this particular bug might be triggered. However, there is a fix in the Bradley build, where we make sure that no file-paths are too long!

This week we also found the winner of our Screenshot Competition on facebook, and it was Mateusz Stępień with Kevin Andrew as runner-up. Congratulations to both!

… onwards to Propaganda, Developer Blogs and Ream Debriefing for this week:

Propaganda this Week

Press Release: Fresh screens and artwork for E3 2012!

“To mark the occasion of E3, today we offer fresh new screens and artwork, including images of the forthcoming light tanks, MC with sidecar and two-man bicycles voted for by the Heroes & Generals community, and a glimpse at combat badges from H&G’s unique character advancement system.” Read More

Previews and interviews

MMOBomb
Comics & Gaming Magazine
FPSGuru

Read More

Winner of the facebook Screenshot Competition

The winner of our first community competition ever, the “Screenshot Competition on facebook” is Mateusz Stępień with 35 votes. Runner-up is Kevin Andrew with 19 votes.

winner_h_g_photo The winner image by Mateusz Stępień

Congratulations to Mateusz – your prize will be shipped within the next couple of days and there will also be a runner-up prize on its way to Kevin.

This is only the first in a series of community competitions that we’ll launch regularly, and please let us know (by writing a comment) if you have any ideas for competitions.

Read More

Press Release: Fresh screens and artwork for E3 2012!

The buzz surrounding E3 2012 is inescapable, and it’s becoming clear that gamers are seeking new and evolving frontiers in multiplayer World War II gaming. Enter Heroes & Generals, the upcoming combined online first-person shooter and strategic campaign from Denmark’s Reto-Moto, formed by the visionaries behind the Hitman franchise and a roster of top industry talent.

To mark the occasion of E3, today we offer fresh new screens and artwork, including images of the forthcoming light tanks, MC with sidecar and two-man bicycles voted for by the Heroes & Generals community, and a glimpse at combat badges from H&G’s unique character advancement system.

Piggybacking a bike Piggybacking a bike

Read More

WARNING – Do NOT run Disk Cleanup!

UPDATE 2: When you logon to the game our H&G Sync tool will now look for dangerous filenames and fix them, so it should be safe to run disk cleanup again. As far as we know Microsoft is still working on a proper fix for the bug.

UPDATE: We have located the error, and it’s a bug in Microsoft’s Disk Cleanup tool, which is triggered if the full path of a file becomes longer than about 260 characters. As a result Disk Cleanup starts deleting things it should leave alone.

So this is actually an issue with Microsoft’s tool, but we are working on making a workaround instead of waiting for them to fix it . Meanwhile, if you wish to run Disk Cleanup, you should locate and delete the %temp%\hng folder first.

A handful of players have reported, that running Microsoft’s Disk Cleanup tool, after installing Heroes & Generals, will corrupt their Windows installation. We have tried to reproduce it this morning and can confirm that this is happening at our test-machines also.

Disk Cleanup is a Windows tool, which is used to delete temporary files on your hard drive. Heroes & Generals installs by default in the %temp% folder, so the Disk Cleanup tool apparently corrupts the Windows installation, while trying to remove the Heroes & Generals files.

It appears to be a bug in the Disk Cleanup tool itself, so please don’t run it until we have investigated further!

Server Issues

We currently have a lot of server issues making it hard (if not impossible) to play the game at the moment.

We suspect the issues to be ripple-effects of the server stress test last week and are working hard to solve the issues. We apologize for any inconvenience this may cause.

UPDATE: We have temporarily shut down access to the servers, while we try to fix the issues.

Intelligence Bulletin Vol 2 * No 19

intelligencebulletingvol02no19 Server Stress Test

This week we held a server stress test, where we wanted to see how many players the servers could handle at the same time before crashing. And the test was very successful in the sense that the severs did crash. Unfortunately this already happened when we had around 650 users logged in at the same time.

We have now gathered a huge amount of data from the test and we know what went wrong, but we still haven’t identified all of the reasons why. We’re working hard on fixing the issues and will get the servers back up as soon as possible.

We would also like to extend our gratitude to all who logged in and helped us at the test!

We know that it was the first time many of you tried to log in and it may not have been the most fun experience in the world not to be able to play when you have waited a while for a beta-key. But quite soon the servers will be up again, and hopefully we have fixed the bugs causing the servers to crash, so you can log in and play again.

7000 new Beta-keys

We also sent 7000 new Beta-keys this week. So if you have signed up before (and including) the 29th of May you should have received a key – if not, please contact sjupport. But don’t contact support if you know that you signed up after the 29th of May! ;)

Screenshot Competition

Last week we kicked off a screenshot competition on facebook, where you can win exclusive Heroes & Generals gear (T-shirt, USB-ke, etc) but we extended it this week because of too few entries. Now we have (in writing moment) 12 entries and more are welcome. The competition ends Tuesday the 5th of June at 10.00 CEST. So go on and post your entry (as soon as the servers comes up, so you can grab some shots of course) and remember to “Like” your favorite entries to vote!

Propaganda this Week

Previews

Massively
MMOHut
MMOBomb

Violent Gamer

KrebsCOHO
GamingBolt
Shooter-Szene (DE)

Read More

Congratulations – You crashed our servers!

The server stress-test today was successful! Our servers crashed and we’ve closed down access to the game.

We’ve now sent the servers to the infirmary and we’re analyzing the data collected from the test.
We expect the servers to be up again within the next 24 hours.

And a big roaring “THANK YOU!” goes out to all who participated in the test!

See you back on the Battlefields soon!
- The Reto-Moto Team -

7000 Beta-keys + Reminder-mail

7000 Beta-keys has just been sent by email, and we’ve also sent a “reminder-mail” to those who hasn’t activated their key during the Alpha-phase.

And remember to join our Server Stress Test Today at 18.00 UTC!

It can take up to a few hours for a mail to find it’s way, so remember to check again later today and also check your junk/spam folder.

See you on the Battlefield!

What are you waiting for soldier? We need heroes on the battlefield and generals to lead them!