(Frequently Asked Questions)
- What type of game is Heroes & Generals?
- Can you tell more about the FPS (First Person Shooter) part of the game?
- Can you tell more about the Strategic Multiplayer Campaign?
- What kind of resources are carried by an Assault Team?
- What faction can I play?
- Once I have chosen to play either Germans or US, will I then be able to switch sides?
- How long will a “war” take?
- Will there be more factions?
- Will there be others theater of war, e.g. Africa, Pacific?
- Will Heroes & Generals only be for “Hardcore” gamers?
- Will there be both Singleplayer and Multiplayer versions of Heroes & Generals?
- Can I play this game offline?
- Will it be possible to make Clans/Guilds?
- Will I be able to see stats?
- If I sign up now, will I be able to keep my name as the game advances in its development stages, and finally in the released version?
- Can I see any in-game footage yet, and if so, where?
- What are the minimum system requirements?
- What Operating Systems will Heroes & Generals work with?
- Will there be Mac/Linux versions?
- What engine is used for Heroes & Generals?
- Will there be a built-in voice chat and/or chat-commands?
- Where are the physical servers placed?
- So how do I pick the server closest to where I live?
- Will there be more servers in other regions?
- Do you have measures in place to avoid people with high ping, ruining the game for others?
- What ports do I need to open in my NAT/firewall?
- What type of community are you aiming for?
- How will you react to cheaters/hackers/exploiters/trolls?
- Where can I find more information on Heroes & Generals?
- Does Heroes & Generals have any social groups I can join, besides the official forum and the community site?
- Is there an official release date yet?
- What does Heroes & Generals cost?
- How will the game be released (retail, digital)?
- Who is developing Heroes & Generals?
- Oooohhh this sounds awesome! Where do I sign up?
Heroes & Generals is a Massive Online FPS with a Strategic Multiplayer Campaign, taking place in the European theater of war during WWII. ‘Heroes’ refer to the players engaged in the FPS-part of the game and ‘Generals’ refer to the players managing the resources and commanding Assault Teams (army units) in the Strategy-part of the game.
We call this the Action Game; this is where the ‘Heroes’ are doing the fighting on the ground and in the clouds.The Action Game is in all its aspects a full blown First Person Shooter, complete with intense infantry, vehicle and airplane combat in a wide variety of modes and missions. As your customizable character advances in rank, you might join a small squad of elite soldiers operating behind enemy lines, or fall-in with a larger section fighting an epic battle for a strategic bridgehead.We try to create an Arcade Shooter with realistic elements, such as weapons ballistics, advanced vehicle armor models, etc. It is very important to us, that our players enjoy the game, and we are therefore always open to suggestions from the community to help us make the the game YOU want to play!What makes our game different to most other Shooters is that every single mission fought in the Action Game, will be a part of one grand war reaching all over Europe. In the end, the ‘Heroes’ will be the deciding factor on who will win the war. The ‘Heroes’ will look to their ‘Generals’, to send them the needed reinforcement and supplies that they need, to win those strategic important battles!
The Campaign, as we call it, is the strategic part of Heroes & Generals. In the Campaign ‘Generals’ will control a number of Assault Teams (army units), fighting for either the US or the German faction, and move them around the campaign map in order to conquer cities, airfields, factories and other important strategic points. When two or more hostile Assault Teams attack each other, a mission is created in the mission list, and players from each side can join and play out that mission. The Assault Teams carries an amount of resources, which will be the ones available in the Action game, and all kills in the Action-game will be reflected in the Campaign. The ‘Generals’ can also add reinforcements to an ongoing battle, so your troops on the battlefield will get more resources.
The resources are by definition the number of spawns you have in an Action game.
For instance, if a German Infantry Assault Team (75men) engages a fight with an American Infantry Assault Team (75men) there will be 2 ways to conclude the Action Game.
1: Win by completing the maps objective i.e. defending if you is the one being attacked and vice versa.
2: Eliminate the enemy by killing all their troops. This means, that if e.g. the Americans kills 75 German soldiers, the German won’t have any soldiers to reinforce the Action Map with and the remaining Americans will be able to complete the Action Game’s objective without any enemies to fight. Also if you try to picture the above scenario, there could be instances of the Germans realizing they are being outgunned by the Americans, and would contact a General and ask for reinforcements. Here it will depend on the speed of the Generals to send the reinforcement, and how long the supply line is, if the reinforcement will make it in time before the Germans were eliminated.
If the German reinforcements do arrive in time, the picture could be completely turned as now the Germans could have 30 tanks and 60 more infantry, if the General had sent 2x Amour Assault Teams as reinforcements. In theory, one Action Game could last for hours, if the flow of reinforcements is steady on both sides and there is a stand-off on completing the Action Game’s objectives. This also makes the overall war a battle of attrition and this is also why there is no auto-balancing in the Action Game, since e.g. 5 vs. 10 actual players sitting by their computers could still win if they work well together, because in the end, it is still 75 vs. 75 men. Some other examples of Assault Teams:
An Amour Assault Team consists of 30 Infantry and 15 Tanks.
A Mechanized Infantry Assault Team consist of 55 Infantry and 6 APC’s (Armored Personal Carrier).Everyone will be able to command their own Assault Teams, once you have earned the funds to purchase them.
More on this topic later, as we progress in the development of the strategy game.
This is all subject to due change, as we progress further in the strategic game development.
At the moment you can choose to join the US or the German faction.
Once you have chosen a side, your game account will be locked to that faction for the remainder of the war. When the war has been concluded and one faction stands victorious, a new war will begin. You can then choose to remain on the same faction, or switch to the other one.
It is difficult to say, since there will be so many factors to take into consideration. We roughly estimate that a war will take around 4-6 weeks (in real life), but it is primarily decided by the generals’ tactics, and the soldiers who fight the actual battles, how long the campaign through Europe will take. We will listen to our community, and continuously adjust the game to reflect how you want to play the game.
We hope to implement more factions, but for now, our full attention has been put into developing the US and Germans.
We hope to implement more theaters of war over time. However, when the game is released, it will not be a final and ‘closed’ product. We intend to continuously implement more content in the European Campaign, before switching our focus to other parts of the globe.
Absolutely not! Heroes & Generals will provide you with several options on how to play the game. You can for instance just log-in and play an action mission or two, or spend your whole Sunday in front of your computer commanding your troops around Europe, and be the ‘General’ to decide the outcome of the war. The choice is yours!
You could say that. Heroes & Generals is developed as an online multi-player game, although we’re currently working on creating online Singleplayer missions that will affect the Campaign. And we won’t rule out Co-op missions where you and a group of friends are playing against or alongside AI – still as a part of the Campaign.
No, Heroes & Generals is solely developed as an online game.
In due time, it will. The Campaign with it’s Assault Teams will have added Clan-features at some point.In our next build we have implemented a reworked chat system, so that it will be easy to make private chat channels, that you can password protect if you so desire, to gather all of your friends. With this, there will also be implemented a friend system, so it will be easy to see which ones of your friends are online, while you are playing.
Statistics are currently collected and some of them are visible, we will keep improving this area and are also looking into Leader-boards.
If I sign up now, will I be able to keep my name as the game advances in its development stages, and finally in the released version?
Yes! Hurry and sign up at this link to do so! https://account.heroesandgenerals.com/registerplayer.aspx
The NDA has been lifted and there have been made many pre-views from various gaming sites. There is also lots of footage on YouTube submitted by our closed-beta testers. You can see the official footage from Reto.Moto right here! http://www.heroesandgenerals.com/community/media
Take look here for the current required specifications - http://www.heroesandgenerals.com/community/game/user-guide/getting-started
Windows 7, Windows Vista and Windows XP are fully operational.
Windows XP users are restricted to Direct X9, and in our current version of the game, Direct X9 can only run low graphic settings.
Not for our initial launch. You can play the Generals part of the game from browsers, by pressing ‘no’ when asked to install the plugin, this is not supported though. We may look into making Heroes & Generals available for other operating systems (and the servers are already running on Linux), but no promises.
We have developed our own engine. We call it…(drum-roll)…. Retox!
We are working on building a voice chat for a later release. It is not something we can provide a time estimate on for now. Regarding chat-commands, it is not something we have planned for now.
Currently we have action game servers placed in Netherlands (Rotterdam), Russia (Moscow), Japan (Tokyo), Australia (Sydney), Brazil (Sao Paulo) and the United States (Texas, California, Virginia). The strategy servers are placed in the Netherlands (Rotterdam).
As explained in the question regarding the Campaign, the Generals will decide where there will be action games on the campaign map. When a battle is about to commence, the first player to join that battle, will be the deciding factor on which physical server that will be used, by defaulting the server closest to that player.
If you are not the first person to join an action game, you will have a list of what battles are currently taking place, and can then select by choosing the one with the best ping for you.
This however, is subject to possible change, as we proceed in the development process.
With a high probability, yes! Where and when, is still to be decided.
A bad Internet connection will only effect the client with the high latency. The server never waits for a client, so if you have fluctuating ping times you might be in a situation where your inputs arrives at the server to late for it to take it into account. The client attempts to set the push latency based on the ping times from the last few seconds. This push latency controls how far ahead of the server’s time the client is.
So if you have 200ms latency your client will advance the game-states it receives from the server by 200ms and integrate the result into your local game-world. This way your local input will have 200 ms to get to the server, and if the push latency is estimated correctly it will arrive at the server just before the server needs it to update the game state.
The game uses the following ports to communicate. TCP 80,443,6667,15000-15100 and UDP 16000-17000. If you are having problems joining games you probably need to open these ports in your firewall. The strategy game uses 22.214.171.124/26.
Action servers are currently at these addresses: ams.asrv.heroesandgenerals.com, aus.asrv.heroesandgenerals.com, cal.asrv.heroesandgenerals.com, mos.asrv.heroesandgenerals.com, rot.asrv.heroesandgenerals.com, sao.asrv.heroesandgenerals.com, tex.asrv.heroesandgenerals.com, tok.asrv.heroesandgenerals.com, va.asrv.heroesandgenerals.com, and there can be multiple machines at each location.
The Internet is very unpredictable. It is our wish, to have a respectful and constructive community, where harassment and personal attacks are limited to a bare minimum. Being a small independent developer, it will not be easy for us to constantly keep an eye on everyone; neither do we wish to do so. It is up to the community itself, to build the atmosphere they want. We will have easy to use processes in place, so that our community can report a player who breaks the EULA.
By creating an account for Heroes & Generals, you will accept our terms and condition that limits this kind of behavior. If you break it, we will take the necessary disciplinary actions that we deem fit, on a case by case basis..We strongly encourage all of our community, to swiftly report players who do any of the above actions.
It is one of our absolute highest priorities, to keep a “clean” gaming environment, where everyone can have fun, on equal terms. Until our Support Site is ready, please report players at email@example.com.
We develop Heroes & Generals with an Open Door Policy, where we try to share the development process with our Community in order to get early feedback on the features we’re working on. You can follow the development and get the latest news in our news-section here: http://www.heroesandgenerals.com/community/news The official forum is also a great source of information. Here, our beta testers are discussing what they would like to see in Heroes & Generals and we’re also doing our best to be present on the forum and join the discussions..You can find the link to the forum here! http://forum.heroesandgenerals.com/viewtopic.php?f=30&t=357
We are also looking into setting up a wiki page, which will be driven by the community as a gathered source of information as the game is in its current state.
Does Heroes & Generals have any social groups I can join, besides the official forum and the community site?
Yup! You can follow us on facebook, twitter, YouTube or Google+ for videos, realtime news and updates.
No, not yet – we’re currently in open-beta, and you can see our road map here: http://www.heroesandgenerals.com/community/development/road-map
Heroes & Generals will use the Free2Play model. We wish to create a healthy, solid and well-balanced game and community, where you can get a great experience playing the game, no matter how much money you spend! There is an in-game economy, where you earn in-game credits for being active in the game, by playing FPS-missions and/or handling Assault Teams.
These credits can be used for personal stuff like buying characters, additional characters slots, specializing/customizing your characters and modifying weapons.
But you can also use the credits for team-based stuff, like buying Assault Teams, additional Assault Team slots, specializing/customizing Assault Teams and modifying vehicles. All credits spent on Assault Teams gives benefits to other players as well as yourself. We strive to make a balanced design in all the game-influencing items. One example is the Weapon Modification system: All weapon modifiers are balanced, so that you may choose to increase, for instance, precision for a weapon, but at the cost of decreasing, for instance, range. This means that you’ll not be able to get one golden super-weapon which is just better than all other weapons, but instead you’ll have an extremely specialized weapon, which is really good at certain things. We will give you the option of buying “gold credits”, which can be converted to in-game credits, so you have the option of saving time and don’t need to grind that much. We also offer a Premium Subscription to accommodate wishes of having an all-inclusive package, where you earn in-game credits at an increased rate, all your characters can wear two combat badges instead of one, you earn combat ribbons and badges faster, and more!
The game will be released digitally through our website: www.heroesandgenerals.com
Our studio is called Reto-Moto and was originally founded in 1997 and quickly transformed into IO Interactive, which went on to release Hitman and Freedom Fighters. We’re approx. 30 fulltime developers and administrative personnel working on Heroes & Generals.
In 2004 IO Interactive was sold to Eidos, however the founding members of Reto-Moto left Eidos and reformed their old company, bringing in some of the core developers from IO Interactive. Heroes & Generals is the first game from Reto-Moto.