Monthly Archive for: ‘March, 2013’

Intelligence Bulletin Vol 3 * No 10

intelligencebulletingvol03no10 This week has been a flurry of activity here at Reto-Moto HQ. We have had a lot of new players join us (welcome) and we’ve had interesting challenges with servers not running as solidly as we want them to, so a large part of the people here has spent most of the week (and weekend) working on identifying bottlenecks and making sure everything got back in running order ASAP. Among the rest of us we have spent a lot of time looking at data and statistics from the servers showing what is happening in the game and confirming that the game performs and behaves as expected. We have also gathered a lot of data on player griefing, team killing, resource depletions and other annoyances so we can get the automated banhammers brought into play.

We have a lot of fixes and bits coming together for the ‘Hansen‘ family of builds, and we are working on stabilizing it. This also means that some people have started working on features for the next build family ‘Irwin’.

The Mobile Command app has been generally well received and reto.sNell has gotten a lot of good feedback from the community so we can focus on the most requested features and bug fixes first.

Reto.Lusa has just informed us that “Operation Wild Boar” is about to commence, so enough typing for today.

Have a great weekend everybody! :-)

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The European Theater

The focus in Heroes & Generals, as of now, is on the European theater of WWII. With the two factions battling for the other’s capital, the way to success is capturing land. And land in Heroes & Generals means cities. And lots of them.


You see, we really want to reward cooperating and strategic thinking players, and the way to do so, is to make sure that tactical players have an advantage. In the action game, owning more access points means an advantage for the attackers, since it’s harder to defend a city when attackers are coming in from multiple sides, and in the upcoming new battle system and resolver, the amount of access points owned by either faction has a say in the defending and attacking stacks’ combined force.

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Moving Assault Teams on your Mobile: Tapping, swiping and long-pressing.

Some of the most common questions people ask when they try out our applications for iOS and Android are: “So, how do I move my Assault Teams around?” and “I can’t join a war!?!”. Both of these points are entirely valid, and we are working on getting that functionality into the respective applications. Before I start the actual implementation, however, we do need to think long and hard about the best way of enabling the users to perform the actions they want — that is, design the user interface we want to implement.

In this post I will focus on some of the issues that arise when you want to fit a fairly complex interaction patterns into touch devices with limited screen real-estate. Since the act of choosing a war can be supported with a simple scrollable list, it is the movement of Assault Teams that really needs our attention.


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Open Beta Announcement = Servers stressed and currently down

Our army of trained monkeys has been deployed and they’re working on getting the servers back online.

Well, the OPEN BETA announcement Friday really put our servers on quite a test. We saw issues with auto-generated missions and generally a lot of players were waiting a long time to be able to play missions. And Sunday night at around 21.15 UTC the wars simply stopped and no action missions were spawned.

Shortly after we decided to shut down the servers and we’re currently working at fixing the issues.

It’s a new thing to us to have so many players on the servers, and even though we are trying, we can’t simulate real player’s behaviors accurately enough. So while it is unfortunate that the servers crashes it really isn’t something we can predict. We hope that you can bear with us while we fix the issues and optimize the servers.

Update at 14:37 UTC+1:

We are working as fast as we can to get the servers back up again! Thanks to your diligent testing we found some problems that has to be fixed before we can bring the game back online. Thank you for your continued patience!

Update at 17:11 UTC+1:

Servers are back up! Enjoy the game!

Intelligence Bulletin Vol 3 * No 9

intelligencebulletingvol03no09 This week has seen a lot of developers brush their hair and put on clean clothes in order to welcome the journalists we had visiting in the beginning of the week and the new Open Beta players that are joining us. We had about 15 journalists visiting to chat with us and see the game, so you should see more press coverage in the next days. We decided to show the game as it is and let the press play on the live servers instead of staging something, so a ‘Thank you’ goes out to all the players that gave the “vestergade0X” accounts a good impression of the game and the community.

In other news – Our free companion app, ‘Heroes & Generals: Mobile Command‘ has gone live on Android as well as iOS. So if you want to follow the progress of the war and discuss strategy with your fellow generals, grab it on either iTunes or the Google Play store. We hope that you can forgive us for this one week delay for the Android version and I (reto.Robotron3000, Ed.) promise that reto.sNell will work EXTRA hard to make sure that a lot of cool new features for the app are coming.

After this push we will also get a bit more time to write blog posts on the site, so expect the news to be to normal in the next week. Oh and we’ve updated the screenshot section with new screens :-)


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Angry Database Server!


One of the main database backend servers has decided to start toasting its memory chips. This is a “Bad Thing” and we have a group of highly trained memory-chip replacers working on replacing the faulty memory. We unfortunately haven’t been able to get an estimated time for the fix out of them so far.

Sorry for any inconvenience!

Below is a picture of a German night patrol on MC. I thought it was more interesting to look at than a picture of a broken memory chip

Night patrol on MC


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