My name is Hans-Henrik and my H&G name is Reto.hansg. It’s my responsibility to setup, maintenance and monitor the gameservers, and if they crash, I also get them on their feet again. I have been working as IT-dude in about 20 years now, as system administrator on windows and unix (mostly linux systems).
It is critical to the game that the network is running fast and that we don’t have network delay on the routers in the network to you. So when we order new servers we need to test the stability and the hosting providers network speed to check that it will deliver as planned. I really love this task as I get to talk with some really nice hosting providers all over the world. This gives me the chance to do all kinds of interesting network stuff and I get to see what internet quality we can get in different countries.
The network quality is not great with all hosting providers. We had some issues a while ago with one provider, where we experienced many network errors to the US internet, but the hosting provider managed to fix the problem for us. This sometimes happens, so some of the issues you might experience with bad connection or lag might sometimes be a bit out of our hands, as we currently don’t have our own hosting center. But we do everything we can to make sure that the hosting providers are delivering a high quality service. For example, we use a tool called Nagios to monitor the servers, and to check that the gameservers are running as fast and stable as possible.
The main hosting center for the H&G backbone (the WarServer) is located in Europe, where we have a really good connection to the internet. We currently have 13 Windows servers running the central WarServer:
1 IBM X3630
8 Dell R510
1 ProLiant DL120 G6
3 HP Dl180 G6
The action game servers are running Linux, and we currently have 34 Dual-core Atom servers located in Europe, US, Japan and Russia (more regions will come in the future):
5 in Chicago
12 in Denver
15 in Europe
1 in Russia
1 in Japan
Well, I just wanted to say ‘hi’ – now I’d better get back to make sure that the gameservers are online 24/7/365.