We are still working hard to increase the current player limit. A series of hotfixes and optimizations will be rolled out as soon as we have tested them properly – hopefully today.
These hotfixes will most likely allow us to have a higher cap on the servers than the current 2200 concurrent players, but it is still too early to tell what the cap can be raised to – we will roll out the fixes and slowly turn up the cap until the servers starts to misbehave.
We will also introduce a login queue, so you can get into the game in a more controlled manner, and at the same time you’ll be able to see your place in the queue.
However, we don’t believe we’re in the clear yet. It’s not that we don’t have enough servers and server capacity, nor is the problem related to the flash-client as some blog-comments and forum-posts implies. We actually have more than enough servers, and the flash-client performs really well, but we have identified bottlenecks in how the login and game-servers access our databases.
It will take us some time to refactor the database setup and backend code, and we don’t have an estimate yet for when we will have it fixed. So until then you will have to live with the login-queue and a limited amount of players being able to play the game at the same time.
When our setup is stabilized and we can manage a larger amount of users, we will make sure to take care of everybody who has purchased Veteran Membership or had bought a Veteran Membership that has been active since Friday the 9th of May, where the first Yogscast video went live.
And again, once our server-setup is stabilized we will also invite you all to a Veteran Membership weekend, where all registered players will get a free Veteran Membership during that weekend. The timing of this will be announced in a newsletter and on our other channels.
We’re terribly sorry about this situation, but we hope that you will all hang in there and still wish to play Heroes & Generals.
The Heroes & Generals Team